Thank you for seeking help on the Waze community-support forums.
This forum is for community help, in a Q&A format, nobody responding here is part of Waze staff or a Waze developer. Waze staff does not actively monitor this forum.
The best place to ask for app help is here: https://www.waze.com/supporthub/form-web/en/core-web?visit_id=638587407241072586-4126076946&rd=2&locale=en